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Privacy Policy

Privacy Policy

We are committed to protecting and respecting the privacy of all visitors and users of


Please read the following carefully to understand our policy and practices regarding your personal information collected through the Website, and how we will treat it. We will only use your personal information collected through this Website in accordance with this privacy policy and applicable current data protection laws.


This policy sets out the basis on which any personal information we collect from you via this Website, or that you provide to us via this Website, will be treated by us.


What Personal Information Do We Collect?


We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you decide to place a command with us, there is certain personal information that we will require from you in order to process your order. We define “personal information” as information that is unique to you and might include your name, address, e-mail address, telephone number, your age, occupation, product interest, company information and company ID.


Uploading an image

We allow users to upload their personal pictures wearing a Citadel T-shirt on our website. By uploading an image, the user allows the company to publish the picture on this website. The organisation is not responsible for any misuse of the picture when it has been published on the website. Any indecent picture, unnacceptable image won't be published on this site.


IP Addresses

An Internet Protocol (IP) address is a set of number assigned to your computer during a browsing session. The users of should note that we do not use your IP to identify you personally.


Uses made of your Personal Information

Aside from fulfilling your command placed on our Website, we may use information held about you to:

Provide the information about your command to our main office so that you may receive the service you   requested for;

• set up, manage your account and contact you about your account;

• send you emails to let you know about, events, promotions and gifs vouchers available in our stores;

• provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

• notify you about changes to our service.

• Provide information about your command to our freight/shipping service company for you to be able track your product. When you subscribe to our website you are allowing us to send you Emails to inform you about promotions, vouchers, and events in our stores across the island. However, you may at any time unsubscribe from those emails when you receive them.

 Disclosure of Information

We will only pass on your personal information to third parties if it is an essential part of our transaction with you.

 We may disclose your personal information:

• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation;

• to deliver our online services to you.


Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to



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