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1.What is our Returns Policy?

We ensure that every Citadel garment is produced to the highest quality possible so that you will love them as much as we do.

In the unlikely event you are not happy with our products, please return them  and we will refund your money back.

The returned item must be in a sale-able condition for exchange or refund.


2.How do I return an item?
Please follow the below process for returning your parcel to us:

 For online purchase inside or outside Mauritius 

a. Inform us about the issue via a mail addressed to 

  • Provide us your full name and address
  • Date of shipment with the delivery code.

b. We will do the needful to take back the item for refund.



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